Studio Guidelines

Classes, private Pilates sessions and any wellness services can be booked online through the Mindbody App (link), in person or over the phone. We offer drop-in classes as well as group and private Pilates packages. Find out more here.

We accept cash, cheque, VISA, Mastercard and Debit cards.  All fees may be subject to HST.

Please check with reception before each of your sessions to ensure your account is up to date. 

All private, semi-private, trio packages, group pilates classes packages and single session drop-ins are non-refundable and non-transferable. Gift cards are non-refundable.

To prevent being billed for unattended sessions, we require a minimum of 12 hours notice for ALL changes or cancellations of booked classes or appointments. Cancellations can be done online through Mindbody App, by telephone or in person.

Signing up for classes last minute will depend on availability. Please contact us prior to arrival to ensure the desired class has space.

We require a minimum of 12 hours notice for any changes or cancellations of booked classes, private sessions and appointments. You are able to cancel classes and appointments through Mindbody App, by phone or in person.

Spine Stretch Studio no longer offers make-up classes for classes missed. Clients are responsible for booking and cancelling classes as needed.

Some extended health care programs cover referrals by recognized health professionals. Contact your insurance company for information.

Please refer to the below group class packages and corresponding expiration dates:

VALUE PACKS

FLEX PACKS

Please wear comfortable exercise clothing (loose fitting but not bulky) such as t-shirts with shorts or leggings. Shoes are not necessary. Please refrain from wearing heavy perfumes in our facility in consideration for those with allergies. Please leave cell phones and pagers outside the studio.

Privacy of your personal information is extremely important. Any personal information will be collected strictly for the purpose of client records and occasional communication of services, promotions and events. Your information will not be disclosed or shared with any third party without your consent.

If you access and use the Web site (the “Site”), you accept and agree to be bound by and comply with these terms (the “Terms”). If you do not accept the Terms, do not use this Site. All products and services of Spine Stretch Studio Inc. and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern. The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

All services purchased from Spine Stretch Studio Inc must be preceded by the applicant acknowledging, by the way of completing a Health Intake Form, that he/she has no physical limitations preventing him/her from participation. Furthermore, all applicants release Spine Stretch Studio Inc, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal properties. Guests under the age of 18. In order to ensure an appropriate and relaxing environment and experience for all of our Guests, we ask the following: One adult per child please. Children under the age of 12 must have a parent or guardian in the facility during their treatment. The parent/guardian must also provide written consent before any services commence.

Undergarments must be worn during all massage treatments. All Guests must keep volume to a minimum when in quiet zones as not to disrupt other Guests. Spine Stretch Studio reserves the right to terminate any service at any point if we feel that the child is interrupting other Guests’ relaxation.

To register or purchase from the Spine Stretch Studio Inc online booking system, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. Internet E-Mail – Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (ie – cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.

Endorsements – No endorsements or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information. Links/Software – Links from the web or to web sites outside the Site are meant for convenience only. Spine Stretch Studio Inc. does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named herein, or their products and services. Linking to any other site is at your sole risk and Spine Stretch Studio Inc. will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Spine Stretch Studio Inc is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Please check with reception before each of your sessions to ensure your account is up to date. Payment for classes must be made at least one week prior to session start date. All product purchases may be returned within 14 days for full refund. Returns are valid only for products that have not been opened, used or damaged. We do not accept returns on skincare and body care items that have been opened or damaged. Prepaid sessions are non refundable. 

All private, semi-private, trio packages, and group pilates classes packages and single session drop-ins are non-transferable. To prevent being billed for unattended sessions, we require a minimum of 12 hours notice for any changes or cancellations of booked classes or appointments. Cancellations can be made through the MINDBODY APP, online, by telephone or in person. By attending any session in the studio, you agree to adhere to these policies.

We accept Visa, Mastercard, Debit and cash. You may also use Spine Stretch Studio Gift Cards for services provided by Regulated Health Care Practitioners. Receipt will state the type of payment used (ie Visa, cash, gift card).

Payment for Products & Services: All Credit Cards will be processed in Canadian Dollars at the time of payment. Spine Stretch Studio Inc is not responsible for any fees, charges, exchange rates of additional charges levied by individual financial institutions or Credit Card companies.

If classes are cancelled due to bad weather or other emergencies, you will be notified by phone two hours or more before the class is scheduled to begin. Cancellations will also be stated on the Studio answering machine. Cancelled classes will be added to the end of the current class session.

All private, semi-private, trio packages, group pilates class packages and single session drop-ins are non-refundable and non-transferable. Gift cards are non-refundable.

All product purchases may be returned within 14 days for full refund. Returns are valid only for products that have not been opened, used or damaged. We do not accept returns on skincare and body care items that have been opened or damaged.

To prevent being billed for unattended sessions, we require a minimum of 12 hours notice for ALL changes or cancellations of booked classes or appointments. Cancellations must be made through Mindbody App, by telephone or in person.